Area Manager

• Minimum 5 years of supervisory experience in Property Management or related field.
• Basic computer skills, including Excel, Word, PowerPoint, and Outlook.

• Must be competent in the areas of accountability, communication, customer service, teamwork, budgeting, planning and organization. Should possess strong administrative, organizational and time management skills.
• Knowledge of on-site maintenance requirements and ability to work with vendors and contractors.
• Must present a professional image at all times.
• Travel is required — the team member must have a vehicle for transportation locally.

• The Area Manager is responsible for all Community Manager responsibilities of the asset they are working from in addition to the items below.

• Assure that all properties are properly staffed with both management and maintenance personnel (“Team Members”).
• Ensure training is provided and be responsible for work performed by all on-site administrative and maintenance Team Members.
• Hire and terminate Community Managers (“CM”).
• Assist CMs in the hiring and firing of their Team Members as needed.
• Work with DPM to prepare annual Performance Evaluations for CMs, making recommendations for salary changes, bonuses and advancement.
• Assist and approve CMs’ annual Performance Evaluations for Team Members, approving all recommendations for salary changes and advancement.
• Enforce Company’s policies and procedures.

• Work with DPM to create and implement strategic, operational recommendations for on-site property management policies and procedures. 
• Ensure that CMs are managing properties in accordance with sound, consistent management policies.
• Work with CMs and Corporate on budget approval.
• Ensure that CMs achieve budget and communicate/explain variances to DPM.
• Hold meetings with CMs (weekly calls).
• Hold meetings with DPM (weekly).
• Review each managed property’s sub-market conditions, including rental rates, concessions and occupancies of competing properties, and communicate trends to DPM (monthly).
• Ensure that CMs seek the most competitive pricing from vendors.
• Ensure that CMs report accidents and emergency incidents to Corporate via the DPM immediately and that CMs prepare written documentation of said incidents when appropriate.

• Oversee all on-site operations ensuring that each Team Member is performing his/her duties as outlined in their specific job description.
• Perform site visits and file reviews to ensure adherence to all Company policies and procedures.

• Review CMs’ Weekly Property Activity Report tracking the following:

• Physical and Leased Occupancy,   
• Resident Retention,
• Traffic and Closing Percentages.

• Review and approve all forms of advertising media.
• Review rental rates and renewal rates for all units/residents that have been approved by DPM and ensure pricing changes are implemented by the team.

• Perform routine physical inspections of property (units, hallways, breezeways, laundry rooms, fitness rooms, grounds, etc.); record deficiencies and take necessary action within budgetary allocations.
• Randomly inspect vacant units, correct deficient maintenance and turn-key practices.
• Suggest Capital Improvements to DPM.
• Ensure properties are safe and free of hazardous conditions at all times.

• Maintain a professional leadership image and positive mental attitude personally in order to guide Team Members (leadership by example!).

• Assist CMs in setting individual and team goals.

• Be willing to accept any task that may benefit the Company – be a Team Player!